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Case # 2: Market Assessment
A product manufacturer wished to assess consumer purchasing habits, usage and overall awareness of their product.  To do so an online survey was conducted.  Invitations were mailed to a panel of general consumers, screening them confirmed that they owned and used the client’s or a competitor’s product.

Information regarding the brand/type of product owned, how it’s used, the frequency of use and activities during which it’s used was gathered.  The research also helped the client clarify attitudes towards the product and purchase habits.  Finally, helpful information about brand image and recognition were uncovered.  The client then made the necessary adjustments in their marketing and product development approach.

Case Studies

Case # 1: Concept Development/Testing

Case # 2: Market Assessment

Case # 3: Customer Research: Identification, Segmentation, Perceptions and Preferences

Case # 4: Product Assessment and Redesign 

Case # 5: Obtaining Community Feedback and Determining Effectiveness of an Educational/Advertising Campaign

Case # 6: Process Evaluation

Case # 7: Weigh features and price using Conjoint Analysis 

Case # 8: Establishing an Ongoing Customer Satisfaction Program

Case # 9: Customer Satisfaction with Technical Support Services

Case # 10: Website Usability Testing

Case # 11: Consumer Behavior, Competitive Postioning, Product Packaging Evaluation
 
   
   
 
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